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REFUND & RETURN POLICY
At shengtradestore.com, customer satisfaction is very important to us. If you are not completely satisfied with the men’s or women’s shoes you purchased, you may request a return, exchange, or refund according to the policy below.
Return & Exchange Period
If you are not satisfied with the product after receiving it, you may contact our customer service team within 30 days of delivery to request a return or exchange.
Our support team will review your request after verifying the order details and shipping information. Once confirmed, we will provide instructions for the return process.
Return Conditions
To be eligible for a return or exchange, the following conditions must be met:
The request must be submitted within 30 days of receiving the product
The shoes must be unused, unworn, and in the same condition as received
The item must include all original packaging, labels, and accessories
Proof of purchase such as an order number or receipt must be provided
Items that show signs of wear, damage caused by misuse, or missing original packaging may not be eligible for return.
Return Authorization
Before returning any item, customers must first request a Return Authorization (RA) from our customer support team.
Please contact us at:
Email: Sale@shengtradestore.com
Once your request is approved, we will provide the return instructions and the correct return address.
Returns sent without prior authorization may not be accepted.
Refund Process
After we receive and inspect the returned item, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original method of payment.
Return processing typically takes approximately 2 business days after the item is received.
Depending on your bank or payment provider, it may take 2–10 business days for the refund to appear in your account.
Shipping Costs
Customers are responsible for paying the return shipping costs unless the return is due to one of the following situations:
the item received is defective
the wrong product was shipped
the item is significantly different from the product description
Shipping costs are non-refundable. If a refund is issued, the cost of return shipping may be deducted from the refund amount where applicable.
Non-Functional or Defective Products
If the product you purchased is defective or non-functional, please contact our customer service team as soon as possible with photos or videos of the issue.
After verification, we will provide an appropriate solution which may include:
a replacement product
a full refund
or another suitable resolution
Non-Delivery
If you do not receive your order within the expected delivery timeframe, please contact our support team for assistance. After verifying the shipping status, we will provide a suitable solution.
If you have any questions regarding returns or refunds, please contact our customer support team:
Email: Sale@shengtradestore.com